Privacy Policy

Privacy Policy2020-10-19T17:22:23+01:00

Our Company Privacy Policy

Independent Claims Solutions Limited respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto Independent Claims Solutions Limited. Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the Last Updated date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

What data do we collect?

Our company collects the following data:

  • Personal identification information (Name, email address, personal information included in emails/phone calls)

How do we collect your data?

You directly provide Independent Claims Solutions Limited with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Contact us for more information on any of our products or services via email or phone call.
  • Enquire about a quote for a project you need to be completed.

Independent Claims Solutions Limited may also receive your data indirectly from the following sources:

  • Through third party contacts, with consent.

How will we use your data?

Independent Claims Solutions Limited collects your data so that we can:

  • Process your orders and manage your account.
  • Email you with special offers, promotion, deals on other products & services we think you may benefit from.
  • To best guide your business towards your next purchase.


How do we store your data?

Independent Claims Solutions Limited take our data security extremely seriously. Our company, with the IT support of HBS Connect securely stores your data on our private company cloud files.

Our company will keep your personal information data for 1 year. Once this time period has expired, we will delete your data, removing it from our storage cloud system and shredding any physical data that is being stored.


Independent Claims Solutions Limited would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right, at any time to stop Independent Claims Solutions Limited from contacting you for marketing purposes.

What are your data protection rights?

Independent Claims Solutions Limited would like to make sure you are fully aware of your data protection rights.  Every user is entitled to the following:

  • The right to access: You have the right to request Independent Claims Solutions Limited for copies of your personal data.
  • The right to rectification: You have the right to request that Independent Claims Solutions Limited correct any personal information that you believe to be incomplete/inaccurate.
  • The right to erasure: You have the right to request that Independent Claims Solutions Limited erase your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that Independent Claims Solutions Limited restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to Independent Claims Solutions Limited processing your data, under certain conditions.
  • The right to data portability: You have the right to request that Independent Claims Solutions Limited transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For more information on cookies, visit

How do we use cookies?

Independent Claims Solutions Limited uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use and navigate our website
  • Determining if you are logged in or not
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Showing you, which pages you have previously visited
  • Remembering your preference such as colours, text size, and layout

What type of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our company uses these cookies, so we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Independent Claims Solutions Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and IP address. Independent Claims Solutions Limited sometimes shares limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners.  This means when you visit another website, you be shown advertising based on your browsing patterns on our website.
  • Social Website Cookies – So you can easily Like or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
  • Visitor Statistic Cookies – We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.
  • Third-Party Functions – Our site, like most websites, includes functionality provided by third parties such as embedded YouTube videos. Our sites use cookies from Google. Disabling this will likely break the functions offered by these third parties.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of other websites

The Independent Claims Solutions Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.